In fact, I was pretty excited when, last Thursday, I received an email claiming that the books were already on their way. Of course, they charged my credit card immediately.
Yesterday, I check the tracking information, and oh goodness, the books were coming tomorrow! This morning, I check... and see it's due this afternoon...
Our UPS driver came by twice today, and no sign of the package. I call in, and the nice representative says "I'm sorry Ma'am, but your package is being held at the UPS location. It'll be delivered tomorrow"...
I guess that in these economic times, good service is also just a thing of tomorrow...
